Thank you for choosing FixAVShop.
Because we sell digital antivirus licence keys, this Shipping & Delivery Policy explains how and when your products will be delivered.
1. Digital Delivery Only
FixAVShop delivers digital activation keys, not physical products.
No physical shipping or postal delivery is required.
All orders are delivered electronically to the email address you provide during checkout.
2. Delivery Time
Instant Delivery (1–5 Minutes)
Most orders are delivered instantly to your email inbox.
In Some Cases, Delivery May Take Up to 30 Minutes, due to:
Payment verification
High server load
Email provider delays
Anti-spam or security filters
If you don’t see the email within 10–15 minutes, please check:
Spam/Junk folder
Promotions or Updates tab (Gmail users)
Your email spelling/inbox capacity
3. What You Receive
Each successful order includes:
Your activation key
Official installation/activation instructions
Order confirmation and receipt
Optional support links if you need help activating your software
4. Incorrect Email Address
If you entered the wrong email address, you will not receive your key.
Please contact us immediately at:
📧 [email protected]
📞 +1 (415) 789-2034
We can resend your product after verifying your identity and order details.
5. Non-Receipt of Email
If you haven’t received your key within 30 minutes, please:
Check your spam/junk folder
Search your inbox for “FixAVShop”
Make sure your email address is correct
Contact us for assistance
We will resend your key promptly.
6. Delivery Confirmation
A digital delivery receipt is considered complete when:
The key is successfully emailed to the address provided
Our system shows delivery as “sent”
Once delivered, digital products are considered used, even if unopened.
7. No Physical Shipping Fees
Since our products are digital, there are:
No shipping charges
No customs fees
No delivery delays related to courier services
8. Technical Issues
If a server issue or technical problem delays your delivery, we will notify you via email or your order dashboard.
9. Customer Support
For delivery issues, missing keys, or activation problems, contact us:
📧 [email protected]
📞 +1 (415) 789-2034
🏢 2251 Mission Street, Suite 210, San Francisco, CA 94110, USA
We respond within 1–6 hours.
We’re Here to Help
Our goal is to make digital delivery fast, simple, and reliable.
If you experience any issues, reach out — we will resolve it as quickly as possible.